What's the difference between the Essential, Advanced, and Enterprise tiers?

Essential is business-hours steady-state cover for non-critical workloads. Advanced adds 24×5 support, proactive monitoring, and managed change. Enterprise is 24×7 for mission-critical, regulated workloads with named engineers, custom SLAs, and DR drills.

How do you measure SLA performance?

Every tier defines uptime, time-to-acknowledge, and time-to-resolve targets. We report monthly with rolling-30-day metrics and review them in quarterly business reviews together with cost and risk trends.

Can you take over infrastructure currently managed by another provider?

Yes — transition takeovers are routine. We run a discovery and risk assessment first, then a structured handover (knowledge transfer, runbook capture, observability deployment) before formally starting the SLA clock.

Do you handle security and compliance?

Yes — network threat protection (Fortinet, Trellix), endpoint EDR (Trend), web app security, patching, and vulnerability scanning. We align operationally to ITIL and to your regulatory framework — PDPL, SAMA controls for banking, and similar.

Services · Managed Services

Always on. Always observed. Always optimized.

We take on the run-state for your infrastructure, applications, data, and security operations — so your teams stay focused on what is next. Single delivery team, clear SLAs, observability and automation built in.

Talk to a managed services lead Compare service tiers

What we manage

Four lanes of run-state, one delivery team.

Cloud Infrastructure

Operate AWS, Google Cloud, Azure, and hybrid estates with FinOps and SRE practices baked in.

Application & Data Platforms

Run portals, business apps, databases, and analytics platforms with consistent uptime and predictable cost.

Security Operations

Network threat protection, endpoint security, and continuous patching with leading vendor stacks.

Risk, Compliance & Governance

Process discipline aligned to ITIL, audit-ready evidence, and regulatory mapping for KSA-regulated industries.

Service pillars

What is included in every engagement.

The scope is shaped to your estate, but every managed services engagement is built around these four pillars.

Cloud Infrastructure Management

Provisioning & lifecycle on AWS, GCP, Azure
Infrastructure-as-Code & drift detection
Cost optimisation, rightsizing, FinOps reviews
Backup, DR drills & restore validation
Patching, hardening & vulnerability response

Application & Data Platform Management

Portal, integration & API gateway operations
Core banking (T24) & enterprise app run-state
Database administration & performance tuning
Data pipeline & warehouse uptime
Application release & change management

Security & Threat Operations

Network threat protection (Fortinet, Trellix)
Endpoint protection & EDR with Trend
Web application security & WAF tuning
Identity, secrets & key management
Vulnerability scanning & remediation playbooks

Run-State Governance

ITIL-aligned incident, problem & change
SLA reporting & quarterly business reviews
Risk register & compliance evidence
Vendor & licence management
Knowledge transfer & runbook upkeep

Observability

Observability isn't optional — it's the foundation.

You can't run what you can't see. Every managed services engagement starts with instrumentation: metrics, logs, traces, and synthetic checks wired into a single view, with alerts shaped around your SLOs — not the tool's defaults.

24×7 monitoring

Single-pane dashboards across infra, apps, and data — telemetry from agents, logs, metrics, and synthetic checks.

Proactive alerting

SLO-driven alerts wired to on-call rotations. We catch degradation before users do.

Automated remediation

Runbooks codified as automation: auto-scale, auto-patch, auto-heal the well-understood incidents.

Continuous tuning

Monthly performance, cost, and reliability reviews with concrete next-action recommendations.

Service tiers

Three tiers — picked to match the criticality of the workload.

Each tier defines the support window, response targets, and the depth of the operational practice included. We shape the final SLA together once we understand your estate.

Essential

Run-state cover for steady-state workloads

Coverage window

Business-hours

Business-hours support window
Monthly health reporting
Standard backup & restore
Quarterly review

Discuss Essential

Most chosen

Advanced

For workloads that matter to the business

Coverage window

24×5

24×5 support, extended SLAs
Proactive monitoring & alerting
Patch & vulnerability management
Incident & change management
Monthly reviews

Discuss Advanced

Enterprise

Mission-critical, regulated, always-on

Coverage window

24×7

24×7 support with named engineers
Custom SLAs & response targets
DR drills & compliance evidence
Automated remediation playbooks
Dedicated TAM & QBRs

Discuss Enterprise

Tier descriptions are indicative. Final SLAs, response targets, and pricing are shaped in the discovery phase against your specific estate and business criticality.

Stack we operate across

Best-of-breed tools, run by people who know them.

We are stack-pragmatic: where the right tool is already in place, we adopt it. Where there is a gap, we recommend from our partner stack.

Cloud & Hyperscaler

AWS
Google Cloud
Microsoft Azure
Nutanix
Zain Cloud

Observability & Monitoring

ManageEngine
Datadog-class tooling
CloudWatch / Stackdriver / Azure Monitor
Custom Grafana stacks

Security

Fortinet
Trellix
Trend Micro
Ivanti

Data Protection & Backup

Veritas
Carbonite (OpenText)
Cloud-native snapshots & immutable storage

Automation & IaC

Terraform / OpenTofu
Ansible
GitOps-style change pipelines

Service Management

ITIL-aligned ticketing
Change advisory boards
Knowledge base & runbooks

Frequently asked

Managed Services — common questions

Run it with us

Bring us your run-state — we will turn it into a service.

Tell us about the workloads you need supported, the regulatory shape of your business, and where the pain points are today. We will come back with a tier recommendation and a clear scope.

Start the conversation